Your On Hold Messages Matter!

Some Important Ideas

• I have a new VoIP system, now what?

  Congratulations, now we can go to work and make your phone system shine.  This usually includes:  auto attendant, message on hold, night message and voice mail.  Give us a call and we can discuss how to move forward on this project.

• Can I play the radio on hold on my phone system?

  You need to have written consent from the radio station to rebroadcast.  Keep in mind, you do not control the content and you could be promoting your competitor’s commercials.  

• Can I use my own music on my phone system or overhead in my business?

  Any music you use in your business needs to be licensed.  You would need to contact ASCAP or BMI and pay the licensing fees.  These are usually very expensive.  Any product we use comes with the licensing fees already paid.  You do not want to get caught using unlicensed music.  Very costly penalties.  The artists do not find it fare for you to use their music without licensing fees in a commercial setting.

• Can I just record my own files?

  We refer to these as “homegrown” files.  Keep in mind that even our best professional voice talent gets cleaned up in the studio.  We take out the breathe sounds, the hard consonants, speed up, slow down and fix any errors.  There are usually many alternate reads and we can choose the best.  You want to put your best foot forward.