On Hold Messaging
We understand that sometimes, the amount of phone traffic requires you to put clients on hold. Instead of silence or a poor quality recording, you could use on hold messages. These messages will inform your client about your company, helping maintain their attention and preventing hang ups before your clients can be served by a member of your team. With Creative Business Audio, we will you help your audio sound unique and genuine, with real voices and quality music your audio will stand out from the rest and will make these message even more effective.
What is On Hold Messaging?
When a customer is placed on hold, an on hold message can play to inform your customers know more about your company, the services you provide and even new products! Use music and voice to create an enjoyable ambience for your waiting customer and help them know that their call is important to you. Did you know that 67% of callers are placed on hold after a transfer? Furthermore, 58% of those callers placed on hold hang up after 40 seconds. By improving your on-hold messages, clients will become less likely to hang up before they can be helped by a member of your team. Submit your script today to get started!
What Are the Advantages of On Hold Messages?
Keep Your Clients On the Line
With 58% of clients hanging up after waiting for 40 seconds, you need a way to ensure that your team can reach them before the client hangs up. Quality audio and scripting and keep your clients engaged!
Quality Audio and Music
On-Hold audio messages can often be poor in quality, driving away your potential clients from being reached by your team. We will help you ensure that your audio will not only be heard, but that your clients will enjoy hearing it.
Show That You Care
Custom tailored audio messages help your customers know that you are doing your best to help them. Engage with your customers and fill their need.
If you are having trouble with keeping your clients on the line, or even if they do remain on the line, but are busy doing something else when taken off hold, then a new on hold message is your solution. Work with us to create an engaging and exciting audio to ensure that your clients know how much you care about their call.
3 Easy Steps to a Better On Hold Message:
Show You Care
Your goal with on hold messaging is to show that you care about your client's call and are eager to help them. Work with us to write a script that does just that. Inform your customers about your company, your products, and your dedication to ensure that customers receive the service they need!
Choose Your Ambence
With access to various voice talents and thousand of music samples, we will help you find the best ambient sound for your on hold messages. We will help your audio create an emotion within your clients, and help them know how much you care.
Install Your New Audio
With us, installing your new audio can be made easy! With nearly 30 years experience in phone systems, we can help you make the process of adding or changing your on hold messages seamless. We will ensure that your business receives its best sound. If you are unsure if your current phone system will be compatible with your new audio, contact us for an evaluation!