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How Does Overhead Music Work?
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Test Dial
Auto Attendant:
Was the greeting professional?
Yes
No
Were there audible breath sounds?
Yes
No
Were there hard consonant sounds/popping?
Yes
No
Were there unnecessary long pauses?
Yes
No
Was the message easy to follow?
Yes
No
Did the message set the tone for your business?
Yes
No
Was your call properly routed?
Yes
No
When you get to a live person, ask to be put on hold:
Is there anything audible there while you are on hold?
Callers can’t tell if they are still connected when there is silence.
Yes
No
Are there any beeping sounds?
Yes
No
Is there music?
Yes
No
Does the music work with the image of your company?
Yes
No
Is the music sound quality good?
Yes
No
Is the music licensed?
Yes
No
Is the on-hold message custom produced?
Yes
No
Is the production content current?
Yes
No
Does the production content have good sound quality?
Yes
No
Does the production content work with your current marketing plan?
Yes
No
Does the production content work with your current business image?
Yes
No
Does the production content inform you of online application (website or mobile app) options?
Yes
No
Does the production content inform you of things people might not know about your business, including specialized products and services?
Yes
No
Have you been you been using your production content for more than 6 months?
Yes
No
Night Message:
Do you have a night message?
Yes
No
What happens to phone calls that come in after hours?
Yes
No
Are you informing after-hour callers of your office hours?
Yes
No
Are you informing after-hour callers of online application options?
Yes
No
All done?
*
I’ve completed the challenge!
Contact Information
We would appreciate the opportunity to review your results with you and discuss ways that you could benefit from custom audio content on your phone system!
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Upload Script File
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Business Name
Submitter Name
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First
Last
Phone
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Email
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Script Upload
*
Accepted file types: pdf, doc, docx, txt, Max. file size: 50 MB.
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Message From Creative Business Audio
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Message From Creative Business Audio
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Message From Creative Business Audio
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Message From Creative Business Audio
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Message From Creative Business Audio
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Message From Creative Business Audio
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Message From Creative Business Audio
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Message From Creative Business Audio
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Message From Creative Business Audio
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Message From Creative Business Audio
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Message From Creative Business Audio
