Whether your customer is on the phone or on your sales floor, we can help you enhance your brand and influence buying decisions.
Callers with information and/or music on-hold will stay on the line for up to 3 minutes.
Callers hearing dead silence will hang up in less than 45 seconds.
Over 55% of calls to business now come from cell/smart phones. With dead silence, on-hold callers often think their call has either been dropped or disconnected. It is not good for callers to think this.